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POSITION: Accounting and Administrative Support Assistant

SUPERVISOR: Finance Director/ Services Director

GENERAL SUMMARY: The Accounting and Administrative Support Assistant is responsible for accounts receivable data entry along with other banking and financial tasks. Making quality assurance survey calls and or contact with customers; maintaining survey information then compiling information and preparing reports. Providing administrative assistance to the Executive Director.


1. Education and training required: Completion of high school or equivalent is required. Two years’ previous work experience in the accounting field is required. Must have accurate typing and computer skills with proficiency in QuickBooks Desktop, Microsoft Word, Excel and Outlook. Excellent communication writing and organization skills.

2. Work experience required: Two years’ previous work experience in the accounting field is required. Additional experience in customer service working is preferred. Personal experience with disability and/or knowledge of disability issues and the consumer/community-based IL philosophy is preferred. Must have an ability to relate effectively with a wide variety of people, including coworkers, customers, volunteers and agency representatives.

 Excellent Computer skills including QuickBooks Desktop, Access databases, Excel, Word, Outlook and other Office applications.

 Ability to answer calls and enter data while speaking to a customer.

 Ability to multitask


 Prepare invoices for all programs, as requested.

 Enter data into NetCil customer database

 Prepare aging reports to follow up on past due loan closet items as well as overdue accounts.

 Create/modify documents; create/enter information into database, filing, copying, faxing and other related duties as needed

 Assist with queries from customers and public when necessary.

 Maintain payment schedule for check-out/check-in and payment for loan closet items

 Gather and maintain quality survey information

 Compile quality survey information and prepare reports

 Prepare materials for Board of Directors meetings

 Attend Board of Directors meeting, take minutes and prepare board reports(this requires work hours to be flexed one evening a month)

 Support staff in assigned work, when requested.

 Assist with fundraising activities including mailings and program events

 Complete tasks in a timely fashion

 Keep all information confidential.

 Complete other duties and administrative tasks as assigned


 Enhances the image of disAbility Connections in person, by telephone, and in written communication. An effective communicator. Attentive and respectful of others; a good listener. Uses professional demeanor face to face, written or telephone contact.

 Completes all reports by deadline, including but not limited to: timesheets, expense reports, monthly activity reports, billings, and grant applications. A Solid Contributor. A productive and conscientious worker who takes on a fair share of the workload. Takes initiative to assist others during periods of less intense workload. Is helpful when special projects require additional work.

 Completes and maintains all Consumer Services Records in compliance with the Federal Quality Assurance Standards and Indicators in the required data collection tools.

 Maintains a positive working relationship with consumers, co-workers, referral sources, and others to encourage positive relationships. Arrives at job, appointments, meetings, on time and prepared.

 Articulates the disAbility Connections, Inc. mission, IL goals and accurately describes its program services and outcomes.

 Models integrity, personal and professional ethics and maintains confidential consumer information in adherence to applicable HIPAA guidelines.

 Maintains a neat and orderly office.

 Demonstrate resourcefulness, initiative, and follow through as required for the effective delivery of disAbility Connections services.

 Meet outcomes listed in the Fiscal Year Work Plan as outlined in the disAbility Connections Performance Evaluation.


The job requires the ability to perform the essential functions contained in this job description. Reasonable accommodation will be made for otherwise qualified applicants unable to fulfill one or more of these requirements. These include but are not limited to the following requirement.

 Ability to enter and retrieve information into the computer

 Ability to bend, and reach office files, material and equipment

 Ability to make and receive telephone calls


Works in office conditions and may travel throughout the community to attend meetings when requested, and other activities related to disAbility Connections, Inc.

This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills and effort or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, disAbility Connections reserves the right to modify, add remove duties and to assign other duties as necessary.

This is a nonexempt; full time position at 40 hours per week.

Interested applicants can send their Resume to

Developed: January 2021

Revised: January 2021

disAbility Connections, Inc.      409 Linden Ave.  Jackson, MI   49203      Phone:  (517) 782-6054      Fax:  (517)  782-3118

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